You can request a refund for your monthly subscription fee within 30 days of making the payment. We'll process your request within 5 business days and you can track the status of your refund from your account page. Please note, we only offer refunds once a subscription level is activated.

Yes, we do offer discounts! If you sign up for our yearly plan, you'll get 12 months of access for the price of 10 months. Plus, if you refer new customers to us and if they sign up for a paid plan, you'll earn an additional 1 month's free subscription for each referral. This is a great way to save on your subscription and help your friends save too!

If you ever find yourself running low on VIN decoder, VIN history, or VIN build data credits, don't worry! You can easily upgrade to the next level or purchase additional credits from your accounts page. This way, you can keep using our service without interruption. Plus, you can always track your credit usage from the account overview page, so you know when it's time to add more.

Yes, we do offer both monthly and yearly billing options for our subscription plans! Choosing the yearly option can save you money, as you'll get 2 months for free compared to paying for 12 months of the monthly plan. And if you ever change your mind, you can upgrade from a monthly to a yearly plan at any time after signing up. This way, you have the flexibility to choose the plan that best suits your needs

If you decide to change your subscription plan with DealerBI, you have the flexibility to upgrade or downgrade at any time, don't worry about losing any unused credit, it will be applied automatically to your new plan.

If you want to cancel your paid plan with DealerBI, it's easy to do so. Simply go to your “My Subscriptions” page, and click the "Cancel Subscription" button. After that, your account will be switched to the free plan and you won't be charged a subscription fee anymore.